Shipping policy

SHIPPING POLICY

Last updated: September 29, 2026

This Shipping Policy applies to orders placed through meense.com for delivery within the United States.

1. WHERE WE SHIP

MEENSE currently ships to supported addresses within the United States.

Shipping availability is determined by the delivery address entered at checkout.

2. SHIPPING COSTS

Any applicable shipping cost will be displayed at checkout before payment is completed.

Applicable taxes, when required, may also be displayed separately at checkout.

3. ORDER PROCESSING

Orders are normally processed within:

1–3 business days

after payment confirmation.

Business days are Monday through Friday, excluding applicable holidays.

Processing time is separate from shipping transit time.

4. ESTIMATED DELIVERY TIME

After processing is complete and the order has shipped, estimated transit time within the United States is:

4–7 business days

Therefore, the estimated total time from order placement to delivery is generally:

5–10 business days

Delivery estimates are not guaranteed dates.

Carrier delays, severe weather, transportation disruptions, address issues, peak-volume periods, or other circumstances outside the ordinary shipping process may affect delivery.

5. SHIPPING DELAYS

We make reasonable efforts to ship orders within the processing timeframe stated above.

If an order cannot be shipped within the timeframe represented at the time of purchase, MEENSE will provide notice and any options required under applicable law.

When applicable, this may include the option to accept a revised shipping timeframe or cancel the unshipped order for a refund.

6. TRACKING

When tracking information becomes available, it will be sent to the email address associated with your order.

Tracking information may take some time to update after the tracking number is created.

You may also track your order through the Track Your Order page on meense.com when tracking is available.

7. MULTIPLE SHIPMENTS

Orders containing multiple products may occasionally arrive in separate packages.

When this occurs:

  • you may receive more than one tracking number; and
  • you will not be charged additional MEENSE shipping fees solely because the order was divided into multiple shipments.

8. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping details carefully before completing your order.

If you notice an error, contact:

help@meense.com

as soon as possible.

We will attempt to update the address before fulfillment, but changes cannot be guaranteed once processing or shipment has begun.

9. INCORRECT OR INCOMPLETE ADDRESSES

MEENSE is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated address information provided by the customer.

If an order is returned because of an address error provided by the customer, additional shipping charges may apply before reshipment.

10. FAILED DELIVERY

If delivery cannot be completed, the carrier may:

  • attempt redelivery;
  • hold the package for pickup; or
  • return the package to sender.

Customers should follow reasonable carrier instructions related to delivery or pickup.

11. DELAYED PACKAGES

If your order is significantly past the estimated delivery timeframe, contact help@meense.com with your order number.

MEENSE will review the available tracking and shipping information.

A delayed package is not automatically considered lost.

12. LOST PACKAGES

If available carrier information confirms that a package was lost in transit before delivery, MEENSE will provide an appropriate resolution, which may include:

  • replacement; or
  • refund.

MEENSE may first review the available carrier information before determining that a shipment is lost.

13. PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please first:

  • confirm the shipping address;
  • check the delivery area;
  • check with household members;
  • review any carrier delivery notes; and
  • when appropriate, check with neighbors or building management.

If the package still cannot be located, contact help@meense.com.

A tracking status showing delivery does not automatically qualify the order for an immediate refund or replacement.

14. CUSTOMER-CAUSED DELIVERY ISSUES

MEENSE is not responsible for additional costs or delivery problems caused by:

  • incorrect shipping information;
  • failure to collect a package held for pickup;
  • refusal of delivery without a valid issue attributable to MEENSE; or
  • failure to follow reasonable carrier delivery instructions.

Any available resolution will depend on whether the shipment can be recovered or returned.

15. DAMAGED SHIPMENTS

If an item arrives damaged, contact help@meense.com.

Please provide:

  • your order number;
  • a description of the issue; and
  • photos or video when reasonably available.

The claim will be reviewed under our Returns & Refunds Policy.

16. TAXES AND IMPORT-RELATED CHARGES

Applicable taxes collected directly by MEENSE will be displayed at checkout when required.

Import-related charges, if applicable to a specific shipment, depend on the shipping method, fulfillment arrangement, and applicable law.

MEENSE does not intentionally add undisclosed mandatory charges that it directly collects from the customer.

17. CONTACT

MEENSE
Email: help@meense.com
Website: meense.com

Please include your order number when contacting us about an existing order.