Refund policy

RETURNS & REFUNDS POLICY

Last updated: September 29, 2026

This Returns & Refunds Policy applies to purchases made through meense.com and delivered within the United States.

1. 30-DAY RETURN POLICY

MEENSE offers a 30-day return period beginning on the date your order is delivered.

To qualify for a change-of-mind return, the item must generally:

  • be unused;
  • be unaltered;
  • be in substantially the same condition in which it was received;
  • include its original components and accessories; and
  • include the original packaging where reasonably applicable.

A return request is subject to review and approval.

2. HOW TO REQUEST A RETURN

Before sending any item back, contact:

help@meense.com

Please include:

  • your order number;
  • the name associated with the order;
  • the item you wish to return;
  • the reason for the request; and
  • photos or video when relevant.

Do not send an item back before receiving return instructions from MEENSE.

The authorized return address may be different from the address shown on the original shipment.

3. CHANGE-OF-MIND RETURNS

If you change your mind, you may request an eligible return within the 30-day return period.

For approved change-of-mind returns:

  • the product must meet the conditions described in this policy;
  • the customer is responsible for return shipping costs;
  • original shipping charges, if any, are not refundable unless required by applicable law; and
  • no restocking fee will be charged for an eligible return.

Products that have been used, materially altered, damaged after delivery, or made unsuitable for resale by the customer are not eligible for a change-of-mind return.

4. PERSONAL-CARE AND HYGIENE-SENSITIVE PRODUCTS

For health and hygiene reasons, opened or used cosmetics, hair products, personal-care products, and similar hygiene-sensitive items are not eligible for change-of-mind returns.

This restriction does not apply when an item arrives defective, damaged, incorrect, or otherwise qualifies for a remedy under applicable law.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, incomplete, or materially different from what you ordered, contact help@meense.com as soon as possible.

Please include your order number and, when relevant, photos or video showing the issue.

After review, MEENSE may provide an appropriate resolution, including:

  • a replacement;
  • a refund; or
  • return instructions.

If the issue results from a confirmed defect, shipping damage, or fulfillment error, the customer will not be responsible for reasonable return shipping costs when a return is required.

6. CUSTOMER-CAUSED DAMAGE AND NORMAL WEAR

MEENSE is not responsible for damage or performance issues caused after delivery by:

  • misuse or abuse;
  • accidental damage;
  • improper handling;
  • failure to follow product instructions;
  • unauthorized modification;
  • improper storage or maintenance; or
  • normal wear and tear.

A product is not considered defective solely because it becomes worn, damaged, or altered through use after delivery.

7. RETURNS THAT MAY BE DECLINED

A return or refund request may be declined when:

  • the request is made more than 30 calendar days after delivery;
  • the product was not purchased through meense.com;
  • the product has been used when this policy requires it to remain unused;
  • the product was damaged or altered after delivery;
  • components or accessories are missing;
  • an opened or used product presents a hygiene or safety concern;
  • the issue resulted from misuse or failure to follow instructions;
  • the item was clearly identified as Final Sale before purchase; or
  • there is documented evidence of fraud or abuse of the return process.

Nothing in this policy limits rights that cannot legally be waived.

8. SALE AND FINAL SALE ITEMS

Products purchased at a discounted or promotional price remain eligible under this policy unless they were clearly identified as Final Sale before purchase.

Final Sale products are not eligible for voluntary change-of-mind returns, except where required by applicable law or where the item arrives defective, damaged, or incorrect.

9. REFUNDS

Once an approved return has been received and reviewed, or when MEENSE determines that a physical return is not required, we will notify you of the refund decision.

Approved refunds are issued to the original payment method.

MEENSE normally processes an approved refund within 7 business days.

Your bank, card issuer, or payment provider may require additional time for the refund to appear in your account.

10. ORDER CANCELLATIONS

If you need to cancel an order, contact help@meense.com as soon as possible.

We will attempt to cancel the order if fulfillment has not yet begun.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.

If the order has already shipped, the applicable return terms begin after delivery.

11. LOST PACKAGES

If a carrier confirms that a package was lost in transit before delivery, MEENSE will provide an appropriate resolution, which may include a replacement or refund.

If tracking shows the package as delivered but you cannot locate it, contact us so we can review the available delivery information.

A delivered tracking status does not automatically qualify an order for an immediate refund or replacement.

12. FRAUD AND POLICY ABUSE

MEENSE reserves the right to investigate and deny claims where there is documented evidence of fraud, intentional damage, manipulated evidence, chargeback abuse, or misuse of this policy.

13. CONSUMER RIGHTS

This policy describes MEENSE's voluntary return terms and does not limit any consumer rights or remedies that cannot legally be waived under applicable law.

14. CONTACT

MEENSE
Email: help@meense.com
Website: meense.com

Please include your order number when contacting us about an existing order.