Privacy policy
PRIVACY POLICY
Last updated: September 29, 2026
This Privacy Policy describes how MEENSE (“MEENSE,” “we,” “us,” or “our”) collects, uses, retains, discloses, and otherwise processes personal information when you visit meense.com, make a purchase, communicate with us, interact with our advertising or marketing, or otherwise use our website and related services (collectively, the “Services”).
This Privacy Policy is intended primarily for individuals located in the United States.
By using the Services, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with the Services.
We may collect the following categories of information.
IDENTIFIERS AND CONTACT INFORMATION
This may include:
- name;
- email address;
- telephone number;
- billing address;
- shipping address;
- account or customer identifiers; and
- similar contact information.
ORDER AND COMMERCIAL INFORMATION
This may include:
- products purchased or considered;
- order history;
- transaction details;
- returns and refunds;
- shipping and delivery information;
- product preferences;
- customer service history; and
- other purchasing or consuming histories or tendencies.
PAYMENT AND TRANSACTION INFORMATION
We may collect information associated with a transaction, including:
- payment status;
- payment method type;
- billing information;
- transaction identifiers; and
- related payment or fraud-prevention information.
Payment transactions may be processed by third-party payment providers.
MEENSE does not intentionally store complete payment card numbers where those numbers are processed directly by an authorized payment provider.
DEVICE AND INTERNET ACTIVITY
When you interact with the Services, information may be collected automatically, including:
- IP address;
- browser type;
- operating system;
- device type;
- device identifiers;
- referring website or source;
- pages viewed;
- links clicked;
- session information;
- date and time of visits;
- interactions with website features;
- shopping cart activity; and
- similar internet or electronic network activity.
APPROXIMATE LOCATION INFORMATION
We may derive approximate geographic information, such as city, state, or region, from information including an IP address.
We do not ordinarily require precise geolocation to complete a standard purchase.
CUSTOMER SUPPORT AND COMMUNICATION INFORMATION
If you contact us, we may collect and retain:
- the contents of your communication;
- email correspondence;
- customer service requests;
- photographs or videos you voluntarily provide;
- return or refund information;
- complaint information; and
- other information necessary to respond to your request.
MARKETING AND COMMUNICATION INFORMATION
We may collect:
- marketing subscription status;
- communication preferences;
- email engagement information;
- advertising interactions; and
- information about how you interact with promotional communications.
INFERENCES
We may create limited inferences from information described above for purposes such as understanding customer interests, improving product selection, personalizing content, preventing fraud, measuring performance, or improving marketing.
2. SENSITIVE PERSONAL INFORMATION
MEENSE does not ordinarily require sensitive personal information such as:
- Social Security numbers;
- government identification numbers;
- biometric identifiers;
- health or medical information;
- precise geolocation;
- racial or ethnic origin;
- religious beliefs; or
- account passwords unrelated to the Services
to complete an ordinary retail transaction.
Please do not send sensitive personal information to us unless it is reasonably necessary for a specific request and we have asked you to provide it.
If sensitive personal information is processed, we use it only as reasonably necessary and as permitted or required by applicable law.
3. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information from several sources.
DIRECTLY FROM YOU
For example, when you:
- make a purchase;
- complete checkout;
- contact customer support;
- request a return or refund;
- subscribe to marketing;
- complete a form;
- provide product feedback; or
- otherwise communicate with us.
AUTOMATICALLY
We may collect information automatically through technologies including:
- cookies;
- pixels;
- tags;
- server logs;
- local storage;
- software development technologies;
- analytics technologies; and
- similar tools.
FROM SERVICE PROVIDERS AND BUSINESS PARTNERS
We may receive information from companies that assist with:
- payments;
- order fulfillment;
- delivery;
- tracking;
- fraud prevention;
- website operations;
- analytics;
- advertising;
- marketing;
- customer communications; and
- other legitimate business functions.
FROM OTHER LAWFUL SOURCES
We may also obtain information from publicly available or commercially available sources where permitted by law.
4. HOW WE USE PERSONAL INFORMATION
We may use personal information for legitimate business and commercial purposes, including to:
- process purchases and transactions;
- fulfill orders;
- arrange shipment and delivery;
- provide tracking information;
- process returns, refunds, replacements, or cancellations;
- communicate about an order;
- respond to customer questions or support requests;
- maintain customer records;
- authenticate transactions;
- detect, investigate, prevent, and respond to fraud or abuse;
- protect our customers, business, website, and systems;
- maintain website functionality;
- remember preferences and shopping-cart activity;
- analyze website usage and performance;
- troubleshoot technical issues;
- improve the Services;
- understand customer preferences;
- improve products, merchandising, and customer experience;
- measure advertising and marketing effectiveness;
- personalize certain content or advertising where permitted;
- send promotional communications where permitted;
- maintain suppression and unsubscribe records;
- comply with tax, accounting, financial, and recordkeeping obligations;
- establish, exercise, or defend legal claims;
- enforce our policies and agreements;
- respond to lawful requests from government authorities; and
- comply with applicable law.
We may also use information for purposes that are reasonably compatible with the purpose for which it was originally collected.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties when reasonably necessary to operate the Services or conduct our business.
These recipients may include:
SERVICE PROVIDERS
Companies that provide services on our behalf, including website infrastructure, hosting, analytics, customer service, communications, security, fraud prevention, data processing, and related operational services.
PAYMENT PROCESSORS AND FINANCIAL SERVICE PROVIDERS
Information necessary to authorize, process, verify, secure, or refund transactions may be disclosed to relevant payment or financial service providers.
FULFILLMENT, LOGISTICS, AND SHIPPING PARTNERS
Information such as name, shipping address, phone number, email address, order details, and tracking information may be disclosed when necessary to prepare, ship, deliver, track, or resolve issues involving an order.
ADVERTISING, ANALYTICS, AND MARKETING PARTNERS
We may disclose certain device, usage, commercial, or interaction information to providers that assist us with analytics, advertising, attribution, marketing measurement, or personalization.
Certain disclosures may be considered a “sale,” “sharing,” or use for targeted advertising under some state privacy laws even when no money is exchanged for personal information.
PROFESSIONAL ADVISERS
We may disclose information to lawyers, accountants, auditors, insurers, consultants, and other professional advisers when reasonably necessary.
LEGAL AND GOVERNMENT AUTHORITIES
We may disclose personal information when reasonably necessary to:
- comply with applicable law;
- respond to lawful legal process;
- comply with subpoenas or court orders;
- protect legal rights;
- investigate suspected fraud;
- protect customers or others; or
- enforce our agreements.
BUSINESS TRANSACTIONS
Personal information may be disclosed or transferred in connection with an actual or proposed:
- merger;
- acquisition;
- investment;
- financing;
- reorganization;
- bankruptcy;
- sale of assets; or
- similar corporate transaction.
Any successor organization may continue to process personal information in accordance with applicable law.
6. SALE, SHARING, AND TARGETED ADVERTISING
MEENSE does not sell personal information in exchange for monetary payment.
However, certain U.S. state privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly.
As a result, disclosures involving advertising, analytics, measurement, or similar technologies may be legally classified as sale, sharing, or targeted advertising even if MEENSE does not receive money in exchange for the information.
Where an applicable privacy law gives you the right to opt out of these practices, you may exercise that right through our Your Privacy Choices mechanism or another method described in this Privacy Policy.
7. COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies and similar technologies to:
- operate the website;
- maintain shopping-cart functionality;
- remember preferences;
- authenticate or secure sessions;
- prevent fraud;
- analyze traffic;
- measure website performance;
- understand user behavior;
- measure advertising performance;
- personalize content; and
- support marketing activities.
Some cookies are necessary for the Services to function correctly.
Other cookies or technologies may support analytics, advertising, or personalization.
Depending on your location and applicable law, privacy controls may be made available to allow you to manage certain categories of cookies or data processing.
Your browser may also permit you to block or delete cookies.
Disabling certain technologies may affect the functionality of the Services.
8. GLOBAL PRIVACY CONTROL AND OPT-OUT SIGNALS
Certain browsers or browser extensions support privacy preference signals such as Global Privacy Control (GPC).
Where required by applicable law and where the signal can reasonably be detected and processed by our systems, MEENSE will treat legally recognized opt-out preference signals in accordance with applicable requirements.
A traditional Do Not Track (DNT) signal is different from GPC.
Because there is no uniform legal or technical standard governing all traditional DNT signals, we do not guarantee that the Services will respond to every DNT signal.
9. YOUR PRIVACY CHOICES
Depending on applicable law and your location, you may have options to control certain processing of personal information.
These may include the ability to:
- opt out of certain targeted advertising;
- opt out of certain sale or sharing of personal information;
- manage certain cookie preferences;
- unsubscribe from promotional email communications; and
- submit privacy-rights requests.
Where available, these controls may be accessed through the Your Privacy Choices link on our website.
10. MARKETING COMMUNICATIONS
If you subscribe to promotional communications, we may send you information about products, offers, updates, or other marketing content.
You may unsubscribe from promotional email communications at any time by using the unsubscribe mechanism included in the email or by contacting us.
We may retain information necessary to record and honor an unsubscribe request.
Opting out of marketing communications does not prevent us from sending transactional or service-related communications concerning:
- purchases;
- payments;
- shipping;
- deliveries;
- returns;
- security;
- customer support; or
- other non-promotional matters.
11. U.S. STATE PRIVACY RIGHTS
Residents of certain U.S. states may have privacy rights under applicable state law.
Depending on the law that applies, these rights may include the right to:
- confirm whether we process your personal information;
- access personal information;
- request correction of inaccurate personal information;
- request deletion;
- obtain a portable copy of certain personal information;
- obtain information regarding categories of personal information collected;
- obtain information regarding categories of recipients;
- opt out of certain sales of personal information;
- opt out of certain sharing of personal information;
- opt out of targeted advertising;
- limit certain uses of sensitive personal information;
- appeal a decision regarding a privacy request; and
- receive equal service without unlawful discrimination for exercising privacy rights.
These rights are subject to applicable legal definitions, limitations, exceptions, and eligibility requirements.
Not every right applies in every state or in every circumstance.
12. CALIFORNIA PRIVACY INFORMATION
This section provides additional information for California residents where applicable.
During the preceding 12 months, MEENSE may have collected the following categories of personal information:
- identifiers;
- customer-record information;
- commercial information;
- internet or electronic network activity;
- approximate geolocation information;
- payment and transaction information;
- customer service communications; and
- inferences derived from other information.
We may use these categories for the purposes described in this Privacy Policy.
We may disclose these categories to service providers, payment providers, fulfillment and logistics partners, analytics providers, advertising or marketing partners, professional advisers, and other recipients described in this Privacy Policy.
MEENSE does not sell personal information for monetary compensation.
Some advertising- or analytics-related disclosures may constitute “sharing” or “sale” under California law where applicable.
California residents may use Your Privacy Choices to exercise applicable opt-out rights.
Where legally required, we will honor valid Global Privacy Control signals.
13. REQUESTING ACCESS, CORRECTION, OR DELETION
Where applicable law provides such a right, you may submit a privacy request by contacting:
Use the subject:
Privacy Request
Please describe the nature of your request and provide enough information for us to identify the relevant records.
We may request information reasonably necessary to verify your identity before fulfilling certain requests.
Verification requirements may vary depending on:
- the type of request;
- the sensitivity of the information;
- the potential risk of unauthorized disclosure; and
- applicable law.
We may deny or limit a request where permitted by law, including when an exception applies or when we cannot reasonably verify the identity of the requester.
14. AUTHORIZED AGENTS
Where permitted by applicable law, you may use an authorized agent to submit certain privacy requests on your behalf.
We may require reasonable proof that the agent is authorized to act for you and may ask you to verify your identity directly where permitted.
15. APPEALS
If applicable state law provides a right to appeal our response to a privacy request, instructions for submitting an appeal will be provided with our response or may be requested through:
16. NON-DISCRIMINATION
Where prohibited by applicable law, MEENSE will not unlawfully discriminate against you because you exercised a legally protected privacy right.
This does not prevent us from offering different prices, rates, levels, or quality of service when permitted by applicable law.
17. DATA RETENTION
MEENSE retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including legitimate business, accounting, tax, fraud-prevention, dispute-resolution, security, and legal purposes.
Retention periods may vary depending on the type of information.
ORDER, TRANSACTION, AND FINANCIAL RECORDS
Order, payment-related, accounting, refund, and transaction records may generally be retained for up to seven years, or for a longer period where reasonably necessary or required by law, including for tax, accounting, audit, dispute, fraud-prevention, or legal purposes.
CUSTOMER SERVICE RECORDS
Customer support communications may generally be retained for a reasonable period following resolution of the matter and may be kept longer when associated with an order, dispute, fraud investigation, legal requirement, or continuing customer relationship.
MARKETING INFORMATION
Marketing information may be retained while you remain subscribed.
Information necessary to record an unsubscribe or opt-out request may be retained for as long as reasonably necessary to ensure that the preference continues to be honored.
SECURITY AND FRAUD INFORMATION
Security, fraud-prevention, risk, and abuse-related information may be retained for as long as reasonably necessary to protect the business, customers, payment systems, and legal rights.
TECHNICAL AND ANALYTICS INFORMATION
Technical, cookie, analytics, and interaction data may be retained according to reasonable operational and analytical retention periods and may be aggregated or de-identified where appropriate.
We may retain information for longer when reasonably necessary because of litigation, legal claims, investigations, regulatory requirements, contractual obligations, or other lawful reasons.
When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or otherwise dispose of it in accordance with our operational practices and applicable law.
18. DE-IDENTIFIED AND AGGREGATED INFORMATION
We may create or use aggregated, anonymized, or de-identified information that cannot reasonably be linked to an identifiable individual.
We may use this information for purposes including:
- analytics;
- research;
- business planning;
- website improvement;
- product strategy;
- fraud prevention;
- performance measurement; and
- other lawful business purposes.
Where required by applicable law, we will not attempt to re-identify information maintained as de-identified.
19. SECURITY
MEENSE uses reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.
Security measures may include access controls, encryption technologies, authentication controls, monitoring, secure infrastructure, fraud-prevention procedures, and contractual safeguards with relevant service providers where appropriate.
However, no Internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security.
If a security incident occurs, we will investigate and take actions that are reasonable and required under applicable law.
20. PAYMENT SECURITY
Payments are handled through authorized payment infrastructure and third-party payment providers.
MEENSE does not require customers to provide complete payment card credentials directly to customer support.
You should never send full card numbers, card security codes, passwords, or other authentication credentials through email or customer support communications.
21. INTERNATIONAL DATA PROCESSING
Although MEENSE currently markets and sells through this policy primarily to customers in the United States, information may be processed, stored, or accessed in other jurisdictions by our service providers, contractors, fulfillment partners, or business partners.
Privacy laws in those jurisdictions may differ from the laws in your state of residence.
Where applicable law requires specific protections for such processing, we will take reasonable steps to comply with those requirements.
22. CHILDREN'S PRIVACY
The Services are intended for a general audience and are not directed to children under 13 years of age.
We do not knowingly collect personal information online from children under 13 in violation of applicable law.
If we become aware that personal information from a child was collected in circumstances prohibited by law, we may delete or otherwise address that information as appropriate.
Parents or guardians who believe a child has provided personal information may contact:
Where applicable law imposes additional requirements concerning the sale or sharing of information belonging to minors, we will process such information in accordance with those requirements.
23. THIRD-PARTY WEBSITES AND SERVICES
The Services may contain links to websites, applications, or services operated by third parties.
MEENSE does not control the privacy practices of independent third parties.
When you leave our Services or interact directly with another company, that company's privacy policies and terms may govern its collection and use of information.
We encourage you to review the privacy practices of third parties before providing personal information to them.
24. BUSINESS TRANSFERS
If MEENSE or substantially all or part of its business or assets is involved in a merger, acquisition, restructuring, financing, bankruptcy, sale, or similar transaction, personal information may be transferred as part of that transaction.
Any such transfer will be handled in accordance with applicable law.
25. LEGAL REQUESTS AND PROTECTION OF RIGHTS
We may preserve, access, use, or disclose information where we reasonably believe doing so is necessary or appropriate to:
- comply with law or legal process;
- respond to lawful government requests;
- protect our legal rights;
- enforce agreements;
- investigate suspected fraud or abuse;
- protect customers;
- protect the security or integrity of the Services; or
- prevent harm.
Where legally permitted, we may challenge requests that we believe are invalid, excessive, or unlawful.
26. CHANGES TO THIS PRIVACY POLICY
We may revise this Privacy Policy periodically to reflect changes in:
- our business;
- technology;
- data practices;
- products or services; or
- applicable legal requirements.
The Last updated date at the top of this Privacy Policy indicates when the current version became effective.
Where additional notice is required by applicable law, we will provide that notice in an appropriate manner.
Your continued use of the Services after an update does not waive rights that applicable law does not permit you to waive.
27. CONTACT US
For privacy-related questions, concerns, or requests, contact:
MEENSE
Email: help@meense.com
Website: meense.com
For privacy-rights requests, use the subject:
Privacy Request
O que mudou nessa versão
Essa está bem mais próxima de uma política de empresa madura.
Não há nome de plataforma, processador, ferramenta de analytics (análise), fornecedor, transportadora ou ferramenta de marketing. Em vez disso, usamos categorias de prestadores, que é muito mais sustentável operacionalmente.
Também coloquei os 7 anos de uma forma que eu considero adequada:
“may generally be retained for up to seven years”
e não:
“we retain everything for seven years.”
A diferença parece pequena, mas juridicamente é bastante útil. Não estamos prometendo apagar exatamente no sétimo aniversário do pedido, nem dizendo que a legislação federal exige sete anos para tudo. Estamos dizendo que registros comerciais e financeiros podem permanecer por esse período quando houver motivo contábil, fiscal, antifraude, disputa ou obrigação jurídica.
Também não coloquei prazo fixo do tipo:
“We respond to every privacy request within 30 days.”
O prazo muda conforme a legislação estadual e pode haver extensões e exceções. Então usamos:
“within the period required by applicable law.”